Policies

Shipping Policy  

We offer shipping to more than 200 countries around the world using our courier service providers. Our shipping rates are as follows: 

Destination 

Rates (MYR) (per kg)

Domestic (4 days)

10

Southeast Asia (14 days)

55

Rest of the World (14 days) 

300


Ready Stock 

For products on our web store that have a ready stock, we will be shipping the item(s) out within 2-3 days. Shipping payment options will be made known at checkout. 


Pre Order


For products that are labelled as pre-order, processing period will be stated on their respective listings. As soon as the pre-order item is ready, we will be shipping them out. We work with third party shipment companies. To know more about the companies we are working with and to find out their shipping policies, feel free to contact us at +601110772240 or email to hello@behati.co


Returns/Refund

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or an exchange. To be eligible for a return, your item must be unused and in the same condition as when you received the item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your request is approved, your refund will be processed into store credit to be used on your next purchase with us. Store credits will be given according to the price of the refunded item. There are no cash refunds.

 

Sale items

Only regular priced items may be refunded, unfortunately sale items (price cuts, discount codes) cannot be refunded. 


Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item of another colour or size, send us an email at hello@behati.co. After approval, send your item to: 3-16-15, M-City Condominium, Jalan Ampang, 55000 Kuala Lumpur KUL, Malaysia. 


Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 


Shipping 

To return your product, you should mail your product to: 3-16-15, M-City Condominium, Jalan Ampang, 55000 Kuala Lumpur KUL, Malaysia. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.



Privacy Policy 


Sharing you personal Information 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 


Behavioural advertising 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by using the links below: 

- Facebook: https://www.facebook.com/settings/?tab=ads 

- Google: https://www.google.com/settings/ads/anonymous 

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 


Do not track 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 



Data retention 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 


Changes 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 



Contact us 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at hello@behati.co or call us at +601110772240